Questions about A-Ride, answered.
Answers about A-Ride in Cape Town and Stellenbosch: fares, paying, safety, driving and agents.
Where does A-Ride work?
A-Ride starts in Cape Town and Stellenbosch.
What does A-Ride charge a driver?
2.5% platform fee, plus itemised third-party costs non-deducted. On a R100 fare, the platform fee is R2.50.
Does the fare change during the trip?
No. The fare is fixed when you book. You see it before you confirm.
How do I pay?
In cash to your driver, or by card or instant EFT when you book. Ride credit is used first.
How do I know it is the right car?
The app shows your driver's name, photo, car, colour and plate. You give the driver a four-digit PIN to start the trip.
Can someone follow my trip?
Yes. Share a live link with someone you trust. They need no app or account. The link closes after the trip.
What do I need to drive with A-Ride?
A smartphone, your own car, a driving licence and the car's licence disc. You also need the e-hailing operating licence and the professional driving permit the law requires.
How are drivers paid?
Cash fares are in your hand at the end of the trip. Card fares and tips go into your A-Ride wallet. You can move them to your own bank account.
How do agents earn?
An appointed agent earns a share of A-Ride's own fee when a driver they brought completes a trip. Nothing is paid for a sign-up alone.
Do I need to install anything?
No. A-Ride opens in your phone's browser. You can add it to your home screen.