Terms of service
The terms for using A-Ride: the waitlist, the app, riding, driving, payments, conduct and safety.
About A-Ride
A-Ride is a platform, run by ArkLive Ventures, that connects riders with independent owner-drivers in Cape Town and Stellenbosch. Drivers provide the transport; A-Ride provides the app, the checks and the payments.
Until A-Ride opens, it runs a waitlist, a beta for invited testers, and a play demo that uses made-up drivers, riders and money.
Last updated: 13 November 2026.
Using A-Ride
People who use A-Ride must be 18 or over, give true details, keep one account each and keep their sign-in to themselves. A-Ride may refuse, suspend or close an account that breaks these terms or puts others at risk.
Riders
The fare is shown before booking, and that is the fare paid, unless the trip changes (such as a new stop) and the app shows the new price. Payment is by cash, card or EFT, as offered in the app.
A trip starts when the rider gives the driver the four-digit PIN. Riders wear seatbelts, treat the driver and the car with respect, and carry nothing illegal.
Drivers
Drivers are independent and drive their own cars. They hold a valid driving licence, a professional driving permit, the operating licence their work needs, and insurance, and keep their car roadworthy. A-Ride checks their documents before they drive and watches for expiry dates.
A-Ride charges drivers a 2.5% platform fee on each fare, plus itemised third-party costs, shown in the app.
Agents and referral links
Referral links and agents' earnings are governed by the A-Ride Field Partner Terms, which are accepted before a referral link is shown. Only appointed agents earn. Nothing is charged for joining.
Conduct
No violence, threats, harassment or discrimination; no damage to cars; no unlawful use of A-Ride. Reviews and messages must be honest and respectful.
Safety
Every trip has a PIN, live trip sharing and an emergency button. In an emergency, call 10111 or 112 first, then tell A-Ride.
Responsibility
A-Ride works to keep the platform available and safe, but cannot promise it will always be available or free of faults. To the extent the law allows, A-Ride is not responsible for indirect loss. Nothing in these terms takes away rights under the Consumer Protection Act or other law.
Changes and law
A-Ride may change these terms. The new version is posted here with its date, and A-Ride gives notice in the app or by email before a change that matters takes effect.
These terms are governed by the law of South Africa.
Contact
info@aride.co.za ยท Co-Create Hub, 7 Victoria Street, Stellenbosch.